2018 Full Schedule

Schedule subject to change (updated 3/26/2018)

Sunday, April 29, 2018

2:00pm - 6:00pm

Registration & Hotel Check In
LCT's friendly staff will greet you with your badge, your swag bag and answers to all of your questions.

6:30pm - 10:00pm

Welcome to Miami White Party & Dinner 
Matador Room, The EDITION Hotel

Inspired by its rich history and 1950s glamour, world-renowned chef Jean-Georges Vongerichten has reinvented the iconic Matador Room with reimagined menus that offer his interpretation of Caribbean, Spanish, and Latin and South American cuisines. more>>>
Contact [email protected] to reserve.

Monday, April 30, 2018
7:00am - 7:45am

Group Beach Walk


***Plated Hot Breakfast is Served***

9:00am - 10:00am

Breakfast Presentation: How Our Industry Capitalizes on This New Frontier
Chris Jones, Co-founder and Chief Analyst, Canalys
Driverless cars are a hot topic and primary focus for both the automotive and tech industries. In all the hype, however, there remains many mixed messages on the how, what and when. If you want to gain clear insight from the number one AV research (and unbiased) firm in the world, and more importantly, if you wish to uncover all the golden opportunities this presents for our industry, this session is worth its weight. more>>>

10:00am - 10:30am

Discussion: New Opportunities a Self-Driving Economy Presents Us

10:30am - 11:00am

Brain Break / Sponsor Tables 

11:00am  - 12:00pm

Emarketing Unplugged: The Mechanics of a Great E-mail and Social Campaign
Bill Faeth, Limo University/Inbound Marketing Agents; 
Shannon Faulkner, Founder & CEO of Delphis Creative Marketing Solutions 

Dos and don'ts, who does the legwork vs. what to outsource via the Gigsters, why analytics matter and how to use the information wisely, and what is fact and what is fiction with this kind of advertising and the costs vs. ROI.  more>>>

12:00pm - 12:30pm

Discussion: Hands-On Best Practices and Idea Exchange

12:30pm - 1:30pm

Thinking Lunch
EXCLUSIVE - a discussion among operators and suppliers on the action steps for integrating all of the industry's operating systems. A panel of technology providers will be moderated by LCT Publisher Sara Eastwood-Richardson and LCT Editors Martin Romjue and Lexi Tucker. more>>>

1:30pm - 4:30pm Outside We Go! Poolside Sponsored Cabanas, Beach Volleyball, and our Annual Cocktail Making Team-Builder! Head out to the beach for volleyball & fun in the sun, or relax in the shade of a cabana.

5:30pm - 6:30pm

NLA Charity Event: A Taste of Tuscany
Cibo Wine Bar, South Beach
A new addition to the Summit is a five wine tasting party, complete with sommelier presentation. 100% of proceeds go to the NLA. more>>>

(Separate fee required; bus leaves at 5:00pm) 

6:30pm - 10:00pm

Cibo Roof Top Dinner 
Cibo Wine Bar, South Beach

Open to all Summit guests, we are heading to Cibo - the newest Italian restaurant in South Beach. Cibo's vibrant industrial chic rooftop patio awaits our private affair. 3500 different wines are offered in a soaring two-story, award-winning wine room equipped with harnessed wine angel to retrieve your favorite bottle.

10:30pm -   You Choose:
  • Bowling & Bevies - The Basement, The EDITION Hotel
  • Vodka Tasting - Ice Bar at Drinkhouse Fire & Ice, South Beach 
Tuesday, May 1, 2018
7:00am - 7:45am

Group Beach Walk


***Plated Hot Breakfast is Served***

9:00am 10:30am

Breakfast Presentation: Business Growth Strategies Using Digital Marketing, Inbound and the Consultative Sales Processes
Sam Mallikarjunan, Executive Strategist, Hubspot 

10:30am - 11:00am

SEO Discussion:  Hands-On Best Practices and Idea Exchange

11:00am  -  12:00pm

AI and the Customer Service Revolution
Shep Hyken, Customer Service and Experience Expert 
AI is fast becoming the disruptor within the world of service. Shep will lead a hands-on discussion on this topic with multiple takeaways. more>>>

12:00pm - 12:30pm

Deep Dive Discussion: Understanding Your Customers Better

12:30pm   -  1:30pm Farewell Lunch 


Aventura Golf Classic at Grande Oaks
(optional, separate fee required, first tee time 2:30pm)

Tee up for 18 holes at the award-winning championship course at Grande Oaks. Aventura Worldwide has generously arranged a rate of $75 per person.

1:30pm -  4:30pm Excursions and Fun Stuff

Schedule subject to change (updated 4/18/2018)

April 29 – May 1, 2018
Miami Beach, FL

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April 29 – May 1, 2018
The EDITION Hotel, Miami Beach, FL

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