Educational Workshops

Keynote Presentation by Scott Demming
One Team - One Brand

Leadership essentials for creating the ultimate employee environment.

This is where it all comes together!  Great branding comes from turning typical customers into loyal, lifelong evangelists.  Customers are transformed into evangelists by delivering unique, emotional, one of a kind, unexpected customer service.  But make no mistake - great customer service starts from the inside, and ultimately starts at the top. 

In this powerful, interactive program, leaders will better understand how to effectively communicate, motivate and empower their people to work together toward one common goal - a goal that they not only understand, but whole heartedly believe in. 

Everything from water cooler conversations to staff meetings to email communications to phone tree hell to customer relations begins and ends with effective management and team building skills.  Some managers have it, most do not.  It's not a matter of intellect or education.  It's a matter of understanding and implementing. 

Learn how to attract and keep the "best" employees.  Learn how to motivate "everyone" to have the passion to serve.  Learn how to create the "One Team - One Brand" environment that will make you more than just another choice to your customers.  With this process, you'll become "The Only Solution."

 

Management Think Tank: How Operators are Leveraging Success in Today’s Economy

More information coming soon!

 

Human Resources Clinic - Protecting Your Company
Presented by Manesh Rath, Keller & Heckman LLP

As a follow-up to his previous presentation, Manesh K. Rath of Keller & Heckman will address the dilemma of how to pay employees.  He’ll help end the decade-long debate and present the final solution that can be implemented industry-wide.

 

Livery Vehicles Forum
Presented by Jeff A. Nichols, Ford Motor Company

More information coming soon!

 

Maximizing Your Insurance Budget in an Uncertain Economy
Presented by Tim Delaney, Lancer Insurance Company

More information coming soon!

 

Sell Like Hell
Presented by Sara Eastwood-McLean, LCT Magazine

Attend this session to get a step-by-step plan for transforming your premium service-based company to a total transportation provider. Straight from the publisher of LCT Magazine, you’ll learn what’s involved to reposition and transition your company during this paradigm shift, how to sell to the evolving trends, and how to capture the momentum of the 21st century’s second decade of changing  demographics.